Refund policy

Returns Policy

WITH THE EXCEPTION OF J&J BRIDAL- See J&J Bridal Returns/Exchanges below.

Due to the fact that many of our items hold energy, we do not accept returns. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise all shipping fees will be the responsibility of the customer. 

NOTE: Crystals, Herbs, Incense, Talisman, Chakra & Crystal Jewelry, and any ceremonial item which we deem as holding energy may not be returned, as well as any custom order item. Crystals and gemstones on our site are natural, and the images are stock images and may not be the actual color of the crystal or stone you will receive. We can not control the actual colors and markings in natural gemstones, as these are natural, unless listed as dyed. Please be advised that images on you screen will differ from screen to screen as our system is not calibrated with yours to ensure an exact color match. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

J&J Bridal Returns/Exchanges

Please see J&J Bridal page for more information. 

Please use our printable ring templates or purchase our plastic Ring Gauge set  (if you do not know your needed ring size) prior to ordering. J&J bridal rings are returnable within 7 days after receipt, less a 30% restocking fee, minus all shipping and handling fees, and you will be responsible for ALL RETURN SHIPPING FES, you must email us for authorization prior to returns, clearance and custom items are non-refundable. This is how we can offer much lower prices, by reducing excess stock, and excess fees incurred by us from our credit card processing and chargeback fees.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We ship within the 50 United States and provinces. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.